Treatment Coordinator Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeCoordinator Full time ₱499,999 - ₱599,999
Job Description

The Virtual Treatment Coordinator will play a pivotal role in ensuring seamless patient care and coordination. This remote position requires exceptional organizational skills, clear communication, and a patient-focused approach to manage treatment plans and provide administrative support.

This position is responsible for scheduling and coordinating treatment appointments and follow-up visits, optimizing the use of office resources. The coordinator will clearly communicate treatment details to patients, addressing any questions or concerns.

The coordinator will serve as the main point of contact for patients regarding their treatment plans and procedures. They will provide patients with pre-treatment and post-treatment instructions, ensuring they understand and follow guidelines.

The coordinator will address patient inquiries and concerns promptly and professionally through phone, email, or online chat. They will manage and update patient appointment schedules, ensuring timely and efficient treatment progression.

The coordinator will confirm appointments and assist with rescheduling or cancellations as needed. They will coordinate with dental professionals to ensure smooth workflow and availability.

The coordinator will maintain and update electronic patient records, treatment plans, and administrative documents using dental practice management software or electronic health record (EHR) systems. They will ensure compliance with patient privacy regulations and maintain confidentiality of patient information.

The coordinator will verify patient insurance coverage, benefits, and pre-authorizations for treatments. They will assist patients with understanding their financial obligations and work with billing departments to ensure accurate and timely processing of insurance claims and patient payments.

Maintain professionalism and empathy in all patient interactions, demonstrating excellent communication skills and a patient-centric approach. Collaborate with dental office staff and management remotely to ensure seamless workflow and exceptional patient care.

Stay informed about industry regulations, insurance policies, and virtual office procedures through ongoing training and professional development opportunities. Adapt to new technologies, software tools, and virtual communication platforms to enhance efficiency and effectiveness in a remote work environment.

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