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Employee Experience Manager

1 week ago

Baguio City, Cordillera, Philippines eFlexervices, Inc. Full time

About eFlexervices, Inc.

eFlexervices, Inc. is a leading business process outsourcing (BPO) company with a 22-year legacy of delivering exceptional quality and building trust. Our approach focuses on finding the perfect match between talent and the organizations we support.

Job Description

The HR Specialist will play a key role in supporting various HR functions, including employee relations, benefits administration, training and development, and compliance. This position requires a highly organized and detail-oriented individual with excellent communication skills and a passion for fostering a positive workplace culture.

Responsibilities

Employee Relations:
  • Assist the HR Manager as a point of contact for employees on HR-related inquiries, ensuring a high level of customer service.
  • Manage employee relations issues, including conflict resolution, performance management, and disciplinary actions.
  • SUPPORT HR team initiatives to maintain a positive, inclusive, and respectful work environment.
  • Help organize and execute employee engagement activities, events, and recognition programs.
Benefits Administration:
  • Administer the company's total rewards program.
  • Assist employees with benefits inquiries, including eligibility, coverage options, and claim issues.
  • Maintain accurate records of employee benefits enrollments, changes, and terminations.
  • Support the overall benefits administration, ensuring that employees are informed of their options and deadlines.

Labor Relations, Policy Review, and Development:

  • Be knowledgeable of labor laws to avoid and de-escalate issues when they arise.
  • Address collective employee grievances and disputes if any.
  • Review and assist in the implementation of company policies.
  • Create and draft memos and company announcements.

Training & Development:

  • Support employee development initiatives, including performance reviews and career development programs.
  • Create programs to support employees' professional development.

HR Compliance & Reporting:

  • Evaluate HR practices for compliance with local labor laws and regulations.
  • Maintain accurate employee records, including personnel files and HR documentation.
  • Prepare and maintain HR reports, including attrition and compliance reports.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • At least 1 year of experience in an HR role.
  • Knowledge of labor laws, HR best practices, and regulations.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and HRIS software.
  • Strong organizational and time-management skills with the ability to prioritize tasks.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

Perks

  • Competitive salary and benefits package.
  • Flexible work arrangement.
  • Growth opportunities within the company.
  • Dynamic and supportive work environment.