Customer Experience Lead

5 days ago


Baguio City, Cordillera, Philippines eFlexervices, Inc. Full time

About Us

eFlexervices, Inc. has a rich history of providing Business Process Outsourcing (BPO) services, with a focus on delivering exceptional quality and building trust. Our team is dedicated to finding the perfect match between talent and organizations, optimizing performance, and maximizing efficiency.

Job Overview

We are seeking an experienced Customer Experience Lead to join our team. In this role, you will be responsible for supporting a start-up client in developing their business operations. Your task will include providing ongoing support to our client and its customers, handling customer inquiries via chat and email, and creating internal support articles for common issues.

Key Tasks

  1. Customer Support & Knowledge Base Development
    • Develop and maintain a knowledge base that provides clear, helpful, and up-to-date information about our products and services.
    • Work closely with our development team to ensure that our knowledge base is accurate and reflects the latest changes.
  2. Email Campaigns & Outbound Sales
    • Design and execute email campaigns to promote our products and services, targeting potential customers and encouraging them to try our solutions.
    • Analyze the results of our email campaigns and make recommendations for improvement.
  3. Customer Onboarding & Feedback
    • Develop and implement a customer onboarding process that ensures a smooth transition for new customers.
    • Gather feedback from our customers and use it to improve our products and services.

Qualifications and Requirements

  • Proven experience in customer support and service.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Knowledge of marketing principles and practices.
  • Familiarity with email marketing software and analytics tools.

Perks and Benefits

eFlexervices, Inc. offers a range of benefits and perks to its employees, including a competitive salary, comprehensive health insurance, flexible work arrangements, and opportunities for professional growth and development.



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