Industry-Leading Expert in Reservation and Ticketing

1 day ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

At BEST CAREERS AND OPPORTUNITIES, we are on the lookout for a highly skilled Subject Matter Expert to join our team. As an Industry-Leading Expert in Reservation and Ticketing, you will be responsible for handling all queries related to reservations, ticketing, redemption, products and services, complaints and grievances, special handling, flight disruptions, booking changes, refunds etc.

We require individuals who possess excellent communication skills and are equipped to handle multiple inquiries simultaneously. The ideal candidate should have a strong understanding of travel industry processes and be able to work effectively in a fast-paced environment.

In this role, you will have the opportunity to make a real impact on our customers' experiences and contribute to the growth and success of our organization.

We value candidates who are flexible, willing to learn and adapt quickly to new situations, and who thrive in a dynamic environment.

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Requirements:
  • Graduates or undergraduates with 2 years completion in college and able to produce a transcript of records (TOR)
  • High school graduates with at least 6 months experience in SME/QA
  • No SME experience required, but a minimum of 5 years BPO experience in a travel account is preferred
  • Flexible to work in a 24/7 environment
  • Willingness to work onsite


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