Customer Service Representative

1 day ago


Cebu City, Central Visayas, Philippines Eteam Workforce Inc Full time
About Eteam Workforce Inc

Eteam Workforce Inc is a dynamic and growing company that prides itself on providing exceptional services to its clients. We are seeking highly motivated and skilled individuals to join our team as Customer Service Representatives, specializing in reservation handling and customer service.

Job Overview

As a Customer Service Representative, you will be responsible for handling reservations, queries, and customer complaints in a professional and courteous manner. You will also be expected to work closely with the team to ensure accurate documentation of customer profiles and reservations, as well as provide first-time resolution to customer issues.

Responsibilities

Key responsibilities include:
  • Handling customer inquiries and resolving issues in a timely and efficient manner
  • Processing reservations and ensuring accurate documentation
  • Providing excellent customer service and support
  • Maintaining up-to-date knowledge of company policies and procedures
  • Ensuring confidentiality and security of customer information

Requirements

To succeed in this role, you will need:
  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • The ability to work independently and as part of a team
  • A willingness to learn and adapt quickly
  • Able to work ASAP

Benefits

We offer a competitive salary and benefits package, including allowances, night differentials, HMO, leave credits, easy accounts, and a healthy working environment. Our team members enjoy access to state-of-the-art facilities, including a gym, karaoke room, and pantry, as well as opportunities for career growth and development.

About Us

Eteam Workforce Inc is committed to providing a positive and supportive work environment that fosters growth and success. If you are a motivated and talented individual looking for a challenging and rewarding role, we encourage you to apply.

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