Technical Support Professional

2 days ago

Cainta, Calabarzon, Philippines beBeeSupport Full time ₱3,500,000 - ₱4,500,000
Job Description

We are seeking an experienced IT Support Specialist to join our team. The ideal candidate will have a proven track record of providing exceptional technical support and resolving complex issues efficiently.

  • Key Responsibilities:
    • Provide day-to-day IT support to the organization, including troubleshooting, diagnosing, and resolving technical issues promptly.
    • Utilize service management systems to log and track issues, service requests, and complaints.
    • Escalate complex issues to internal teams as necessary.
  • Customer Service:
    • Respond to and resolve IT service incidents and customer complaints efficiently.
    • Maintain clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel.
    • Ensure all interactions are conducted professionally and in alignment with company standards.
  • Documentation:
    • Document solutions and communicate them to end-users in a clear and understandable manner.
    • Create and maintain user-friendly documentation and guides for end-users.
    • Identify and escalate recurring incidents to Level 2 support to prevent future occurrences.
  • Service Management:
    • Handle incoming IT service requests from employees, ensuring proper resolution and communication.
    • Collaborate with the IT Support Manager and other team members to improve service delivery processes.
Required Skills and Qualifications
  • Essential Qualifications:
    • Proven experience in an IT support or helpdesk role.
    • Strong troubleshooting and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Familiarity with service management systems and tools.
    • Ability to work independently and as part of a team.
    • Knowledge of restaurant or hospitality industry systems is a plus.
  • Non-Negotiable Requirements:
    • Proven experience in an IT support or helpdesk role.
    • Strong troubleshooting and problem-solving skills.
    • Shifting schedule (morning).
Benefits
  • Comprehensive Benefits Package:
    • Comprehensive health and life insurance on your 16th day of employment.
    • Flexible leave credits which may be used for vacation, emergency and sick leaves.
    • Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled.
    • Superb and exciting Mid-Year Parties – with items to give away and cash prizes.
    • Endless opportunities for career advancement.
    • Annual Performance Review with Salary Increase.
    • We set you up for success with a company-provided PC/Laptop and fiber internet connection.
    • Tech-on-wheels Support.
    • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues.
    • International career growth and connections.
    • Unlimited cash incentives for hired referrals.
    • Mental Wellness Employee Assistance program through Lifeworks.
    • In-house psychiatrist available to support employees' well-being.
    • Become part of the Employee Share Units program.
    • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

  • Technical Support Professional

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱600,000 - ₱800,000

    Technical Support Specialist Role OverviewThis is a call center-based position where you will be the primary point of contact for customers seeking technical assistance.The successful candidate will have strong communication and customer relationship skills, as well as the ability to work independently and as part of a team.Responsibilities:Provide...

  • Technical Support Professional

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time $50,000 - $70,000

    Technical Operations SpecialistThis role provides technical support to end-users, focusing on troubleshooting, resolving issues with computer hardware, software, and network platforms. Key responsibilities include providing remote helpdesk support using various platforms such as Microsoft Windows, MacOS, Android, and iOS.Support the following applications:...

  • IT Technical Support Professional

    1 day ago

    Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,100,000 - ₱3,300,000

    Job SummaryThis is an exciting opportunity to join a highly technical team as an IT Service Desk Specialist. As a seasoned professional, you will be responsible for delivering exceptional consumer support experiences and working with a specialized team to provide top-notch support for complex issues.Key Responsibilities:Work within an ITIL-aligned service...

  • Professional Technical Support Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job OverviewWe are seeking highly skilled and customer-focused technical support professionals to provide exceptional assistance and troubleshooting services for various clients across diverse industries.Respond to inbound technical support requests via phone, chat, or email with a high level of professionalism and expertise.Diagnose and troubleshoot complex...

  • Technical Support Professional

    1 day ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱50,000 - ₱100,000

    Technical Support Specialist PositionWe are seeking a dedicated and customer-focused technical support specialist to provide expert assistance and troubleshooting solutions for diverse clients across various industries.The selected candidate will be responsible for responding to inbound technical support requests via phone, chat, or email, diagnosing and...

  • Technical Support Professional

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time $80,000 - $150,000

    Senior Technical Support EngineerAbout UsWe are a leading provider of data security solutions, driven by our mission to revolutionize the industry. Our team is comprised of highly skilled and motivated professionals who share a passion for delivering exceptional results.Over the past two decades, we have expanded our market presence through innovation and...

  • Expert Technical Support Professional

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000

    Job SummaryWe are seeking a highly skilled and customer-oriented IT professional to fill this key technical support role. This hands-on position focuses on delivering Tier 2/3 technical support via various channels, including chat, email, phone, and remote tools.ResponsibilitiesProvide advanced technical assistance to internal users across multiple...

  • Expert Technical Support Professional

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $90,000

    A Global Technical Support Specialist is a pivotal role in delivering exceptional client experiences while fostering meaningful connections with diverse stakeholders.The successful candidate will provide hands-on technical support, feature explanation, and best practice guidance for our product in a fast-paced setting.To excel in this position, you should...

  • Technical Support Professional

    2 days ago

    Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time ₱4,000,000 - ₱6,500,000

    Job SummaryAs a customer support specialist, you will provide technical assistance to clients via phone, email, web sessions.Our ideal candidate has excellent problem-solving skills and is able to work independently and collaboratively with the team to research and resolve issues efficiently.

  • Senior Technical Support Professional

    1 day ago

    Cainta, Calabarzon, Philippines beBeeSupport Full time $50,000 - $80,000

    About the PositionWe're seeking a highly skilled technical support professional to join our team.As a Senior Support Specialist, you will be part of a collaborative environment working on emerging technologies in the Crypto/Blockchain industry.Your primary responsibility will be to provide exceptional support to our community and customers.Your Key...