Technical Support Professional

1 week ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time $80,000 - $150,000
Senior Technical Support Engineer

About Us

We are a leading provider of data security solutions, driven by our mission to revolutionize the industry. Our team is comprised of highly skilled and motivated professionals who share a passion for delivering exceptional results.

Over the past two decades, we have expanded our market presence through innovation and strategic partnerships. We maintain a global presence, fostering a remote-first work environment while encouraging collaboration with colleagues, customers, and partners.

Our success is built on our commitment to excellence, integrity, and customer satisfaction. We celebrate our achievements, own up to our mistakes, and communicate openly with our stakeholders.

The Role:

  • Serve as the escalation point for high-priority or highly complex issues and lead the diagnosis, troubleshooting, and resolution of technical problems.
  • Own and resolve critical incidents, ensuring rapid responses and effective solutions to customers and stakeholders.
  • Escalate cases to engineering teams as needed and manage those escalations through to resolution.
  • Mentor, guide, and train junior engineers, sharing best practices and collaborating on their escalations.
  • Act as a trusted advisor to customers, providing clear and actionable insights, including technical guidance and root cause analyses.

Requirements

  • You have 5+ years in a technical customer-facing role, and/or a Bachelor's Degree in Computer Science, Information Technology, or related field, and at least 4 years' experience in a service or customer-facing role.
  • You've spent at least 2 years in a senior or escalation role.
  • You're an impeccable verbal and written communicator, with the ability to explain technical concepts clearly to both technical and non-technical users.
  • You've got exceptional problem-solving skills, with the ability to quickly assess issues, identify root causes, and develop effective solutions under pressure.
  • You're passionate about mentoring and guiding junior engineers, leading by example and fostering a collaborative team environment.
  • You have advanced knowledge of popular operating systems (Windows, Linux, MacOS), networking (TCP/IP, DNS, DHCP, VPN, firewalls), cloud platforms (AWS, Azure, GCP), virtualization technologies (VMware, Hyper-V), databases (SQL, MySQL, PostgreSQL, Oracle), and scripting languages (Python, Bash, Powershell).

Benefits

  • Continuous Learning and Development Opportunities
  • Team-Oriented, Collaborative, and Innovative Work Environment
  • Regular Company Updates to Keep You Informed
  • Opportunities for Career Growth and Advancement

At Our Organization

We value diversity, equity, and inclusion, and welcome applicants from all backgrounds. We are committed to making a positive impact on our community and the world at large.

We look forward to welcoming new talent who can help us further our mission.

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