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Network Support Engineer

1 week ago

Manila, National Capital Region, Philippines Expereo Full time

We are Expereo, the Intelligent Internet Platform. Our mission is to connect People, Places and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience.

We power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

In this role as SD-WAN Support Engineer, you will be the first point of contact for our suppliers and customers, analyzing problems and communicating these to the relevant stakeholders.

Key responsibilities include being an initial point of contact for suppliers and customers, working on a scope of cases that include basic ISP issues, SD-WAN troubleshooting, VPN client issues, security checks or change requests, supporting and working closely with the Network Engineers, identifying customer issues through the monitoring system, analyzing, reporting and documenting customer and supplier issues, and working closely with the global support team to transfer cases and report tickets in a timely manner.