WFH | T3 Network Engineer
4 days ago
T3 NETWORK ENGINEER
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of the BEST among BPO companies worldwide.
WHAT IS A T3 NETWORK ENGINEER?
Our awesome client, a leading company based in Australia, is looking for a Lead Network Engineer to be part of their tech team.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
- Ensure the Level 2 Engineers are assisting the Level 1 Engineers.
- Ensure the Level 2 Engineers are trained well enough to assist the Level 1 Engineers.
- Be available to the Level 2 engineers when required to support them if they are unable to resolve a case.
- Ensure escalations are efficiently handed up to the next level within the stated and agreed timeframes. Ensure engineers do not 'sit on their cases' and cause customer complaints through lack of escalation.
WHAT ARE WE LOOKING FOR?
- Strong IT / Networking skills (CCNA level and above).
- Minimum of 5-7 years' experience in networking.
- Outstanding customer service skills and a dedication to the 'Customer Service Experience.'
- Excellent work ethic and attitude.
- Ability to multi-task.
- Excellent attention to detail.
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