Console Support Engineer

2 days ago


Manila, National Capital Region, Philippines HTK Full time

About the Job

We are seeking a highly skilled Console Support Engineer - Network Expert to join our team at HTK. This role involves providing technical support to customers, assisting them with using the features and functionality of the Console Connect SDN platform, as well as troubleshooting and resolving network issues.

The ideal candidate will have a strong background in network infrastructure and troubleshooting, with experience working in a Service Provider NOC environment. You will work closely with customers, internal teams, and suppliers to troubleshoot and resolve network issues on a daily basis.

Duties and Responsibilities

  1. Provide technical support to customers, assisting them with using the features and functionality of the Console Connect SDN platform.
  2. Troubleshoot Layer 2, Layer 3 network faults, cloud service connectivity issues, and other related problems.
  3. Work closely with customers, internal teams, and suppliers to troubleshoot and resolve network issues.
  4. Perform incident management and service restoration activities using automation tools.
  5. Monitor and manage the status of Console Connect services, receiving support calls for connectivity issues.

Requirements

  • Excellent communication skills and ability to interact positively with customers at all levels.
  • Able to verbalize and explain complex faults, queries, and technical issues in simple terms.
  • Strong network troubleshooting background and experience working in a Service Provider NOC environment.
  • Advanced knowledge of network technologies, connectivity, and protocols.
  • Superb analytical and problem-solving skills, able to address situations independently.


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