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Global Customer Support Representative
1 week ago
At Snappr Inc., we're transforming the way businesses access professional photography. As a Global Customer Support Representative, you will join our team of A-players dedicated to peak performance. You'll contribute to building a future where businesses drive growth and sales through better visual stories.
About the Position:
Duties:- Offer world-class support to customers
- Assist customers in expanding to new markets
- Address questions about the photoshoot process and resolve scheduling conflicts
- Collaborate with photographers to resolve disputes around the results of their photoshoots
Qualifications:
- Bilingual proficiency in written and spoken English
- BPO experience is a plus, but fresh graduates and career shifters are welcome
- Track and monitor CSAT scores, identifying trends and areas for improvement
- Fantastic phone manners and email etiquette
- The ability to balance attention to detail with swift execution
- A willingness to work onsite in Ortigas and adapt to shifting schedules
- An opportunity to grow professionally and enjoy benefits such as HMO and company equity