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Global Customer Support Representative

1 week ago


Manila, National Capital Region, Philippines Snappr Inc. Full time

At Snappr Inc., we're transforming the way businesses access professional photography. As a Global Customer Support Representative, you will join our team of A-players dedicated to peak performance. You'll contribute to building a future where businesses drive growth and sales through better visual stories.

About the Position:

Duties:
  • Offer world-class support to customers
  • Assist customers in expanding to new markets
  • Address questions about the photoshoot process and resolve scheduling conflicts
  • Collaborate with photographers to resolve disputes around the results of their photoshoots

Qualifications:

  • Bilingual proficiency in written and spoken English
  • BPO experience is a plus, but fresh graduates and career shifters are welcome
  • Track and monitor CSAT scores, identifying trends and areas for improvement
  • Fantastic phone manners and email etiquette
  • The ability to balance attention to detail with swift execution
  • A willingness to work onsite in Ortigas and adapt to shifting schedules
  • An opportunity to grow professionally and enjoy benefits such as HMO and company equity