
Business Growth Expert
2 days ago
The primary role of a Customer Success Manager is to be the point of contact for customers, understanding their needs and providing innovative solutions to drive success.
Key responsibilities include:
- Championing customer needs and requirements
- Sharing deep product knowledge and expertise
- Providing strategic planning and project management support
- Leading meetings and cadences with customers
The ideal candidate will have prior experience with Contact Center technology, 3-5 years of direct and verifiable enterprise-level customer success experience, and strong skills in verbal and written communication, strategic planning, and project management.
Benefits
We offer comprehensive benefits including medical, dental, vision, disability, life insurance, and 401K match. Our wellness programs include 1:1 coaching and meditation guidance, paid parental and pregnancy leave, and family-forming benefits.
Work Culture
Our work culture is recognized as a Best Place to Work by Glassdoor and Top Work Culture by Comparably. We are committed to hiring and retaining great people because we know you power our success.
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