Customer Support Team Lead

4 days ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time $118,000 - $143,000

As a leader in customer support, you will be responsible for managing a team of dedicated professionals who provide top-notch service to our clients.

We are seeking a highly motivated and organized individual with a passion for delivering exceptional customer experiences. Your primary objective will be to oversee the performance of your team, ensuring that they have the necessary skills and knowledge to meet the demands of their role.

Key Responsibilities:
  • Manage a team of Customer Support Engineers
  • Monitor and improve Support quality and SLA adherence
  • Develop and implement strategies to enhance customer satisfaction
  • Collaborate with cross-functional teams to drive alignment and success

You will work closely with our sales, product, and engineering teams to ensure that our customers receive the highest level of service possible. We are looking for someone who is self-motivated, results-driven, and has excellent communication skills.

A successful candidate will have a strong background in technical support, experience in managing a team, and a proven track record of improving customer satisfaction. You should be able to navigate complex technical systems, prioritize tasks effectively, and maintain a high level of organization.

We offer a dynamic and fast-paced work environment where you can grow professionally and make a meaningful impact on our customers' experiences.

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