
Senior Operations Manager
1 day ago
Lead and manage our Network Planning Team to drive strategic initiatives, oversee project resourcing, team performance, and budget management.
- Key Responsibilities:
- Develop and implement operational strategies that align with short- and long-term organizational goals.
- Monitor KPIs and metrics, using data-driven insights to optimize efficiency and performance.
- Identify risks and implement mitigation strategies to ensure business continuity.
- Drive cross-functional initiatives to improve efficiency, reporting on progress and outcomes.
- Lead change initiatives and ensure smooth transitions with minimal disruption.
- Recruit, train, coach, and develop team members while managing onboarding and continuous training programs.
- Conduct performance assessments, provide regular feedback, and take appropriate performance management actions.
- Foster a collaborative, accountable, and high-performing team culture across dispersed geographies.
- Establish and oversee project resourcing processes to ensure projects are adequately staffed.
- Assign tasks based on team members' strengths and expertise.
- Build business cases for team growth, run recruitment activities, and oversee effective onboarding.
- Develop and implement operational strategies that align with short- and long-term organizational goals.
- Monitor KPIs and metrics, using data-driven insights to optimize efficiency and performance.
- Identify risks and implement mitigation strategies to ensure business continuity.
- Partner with Finance and Senior Leadership to forecast annual budgets.
- Ensure the Network Planning Team operates within approved budgets and proactively manage expenses.
- You have at least 5 years of Operations Management experience.
- You understand Telecommunications FTTx network design and engineering.
- You have excellent interpersonal and communication skills, both written and verbal, and can engage diverse stakeholders.
- You thrive in collaborative environments, working across departments to align goals and deliver results.
- You are analytical and data-driven, capable of identifying trends and making informed decisions.
- You can manage workforce challenges related to scheduling, development, and performance.
- You are highly organized, able to juggle multiple priorities and meet tight deadlines.
- You are proficient in workforce management software and relevant technologies.
- You have experience working with distributed teams across multiple time zones.
- You have proven experience in workforce management and leadership roles, particularly in managing dispersed teams.
- Competitive salary and professional development opportunities.
- Collaborative client partnerships and a fun, inclusive work environment.
- Opportunities for leadership, expertise, and global client exposure.
- Monthly coaching, training, and career development.
- Flexible hybrid model.
- Engage in social impact activities and industry impact.
- Achieve work-life balance and flexibility to support personal commitments.
- Comprehensive HMO coverage with one free dependent (depending on employment type).
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