
Senior Clinical Operations Manager
22 hours ago
The Senior Clinical Operations Manager will oversee the delivery of exceptional clinical services to enterprise clients. This role requires a strong understanding of clinical operations, client relationship management, and case management. The ideal candidate will have a Master's Degree in Counselling or Clinical Psychology and professional registration with a relevant counselling/psychology board.
Key Responsibilities:
- Manage clinician rosters, ensuring timely delivery of services across onsite and virtual channels.
- Develop and localise SOPs for country-specific delivery requirements.
- Monitor clinical quality benchmarks, flag performance issues, and provide developmental feedback.
Requirements:
- Master's Degree in Counselling or Clinical Psychology.
- Professional registration with a relevant counselling/psychology board.
- At least 3–5 years of post-graduate clinical experience.
- Demonstrated experience in clinical operations, client relationship management, or case management.
Benefits:
- Global company – work in a diverse environment with people from nearly 20 countries.
- Generous leave policy – time off to rest and recharge.
- Flexible work arrangements – work in a way that suits your lifestyle and goals.
- Medical coverage – comprehensive insurance for peace of mind.
- Performance bonus – high performance is recognised and rewarded.
- Development budget – annual allowance to support your professional development.
- Mental health support – premium coaching access to our mental health app and resources.
Why You'll Love Working With Us
- We value personal time and long-term wellness.
- Regular non-work events/activities to connect and have fun together.
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