Senior Client Engagement Manager

24 hours ago

Cebu City, Central Visayas, Philippines beBeeLeader Full time ₱480,000 - ₱504,000
Account Lead Job Description

We are seeking an exceptional Account Lead to join our team and drive client success. As a key member of our organization, you will be responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, shaping the future of our proprietary software through hands-on testing, and building lasting partnerships with clients across global markets.

Key Responsibilities:
  • Client Success Management: Ensure smooth onboarding experiences that set clients up for long-term success, monitor client satisfaction, and proactively address concerns before they escalate.
  • Virtual Assistant Success Development: Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance, provide feedback and training to help VAs exceed client expectations.
  • Success Coordination & Problem Resolution: Bridge communication gaps when clients and VAs face misunderstandings, coordinate replacement processes when client-VA matches need adjustment, and ensure both clients and VAs feel heard, valued, and successful in their partnerships.
Requirements:
  • Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
  • Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
  • Excellent English Communication - Professional-level written and verbal English for executive interactions
  • Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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