Global Learning Strategist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeTrainer Full time ₱55,000 - ₱85,000

We're a global team passionate about making work, work for you. Our mission is to change the world of consumer debt collection for good.

Our solution is product-led, driven by AI and ML, and places customer experience at the core. We're disrupting the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track.

Senior Training LeadKey Responsibilities:
  • Training Delivery:
  • Lead and oversee all aspects of training sessions, workshops, and seminars.
  • Direct onboarding, refresher training, and specialized sessions based on feedback.
  • Assess and enhance learner performance through detailed feedback.
  • Create presentations for weekly huddles.
  • Ensure training programs thoroughly cover different channels, including voice.
  • Training Development and Evaluation:
  • Proactively identify knowledge gaps and develop strategic training programs.
  • Collaborate with Subject Matter Experts and departments to design and implement learning solutions.
  • Apply advanced instructional design theories and methods to create high-impact training materials.
  • Evaluate and refine training effectiveness using various assessment methods.
  • Track training rollouts, conduct in-depth quality audits, and implement improvements.
  • Training Administration:
  • Oversee training tickets, ensuring timely and effective responses.
  • Handle complex process-related inquiries and collaborate with departments to resolve issues.
  • Respond to on-demand requests for training reports and documentation.
  • Conduct trainer observation sessions and provide high-level feedback.
  • Perform other duties as assigned.

Must Have:

  • 3-5+ years of experience in training development and leadership, particularly in customer service environments.
  • Extensive experience in training across various channels, including voice.
  • Deep understanding of instructional design, training management, and program evaluation.
  • Proven ability to lead and mentor a team of training professionals.
  • Strong organizational, strategic planning, and leadership skills.

Our Benefits

Recognised for our commitment to excellence, the benefits of life at our company include:

Flexible working - A global, fully remote team makes work, work for you.

Flexible paid leave - A trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for.

Uprise - Our EAP Provider supports your physical, social & psychological wellbeing.

Remote work set-up - You will be provided with the tools and resources needed to create a productive home workspace.

We respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. We are an Equal Opportunity Employer.

For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies.

Job type:

Remote job

Tags
  • training
  • design
  • trainer
  • support
  • growth
  • lead
  • senior
  • recruitment
  • digital nomad

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