Care Operations Specialist

1 day ago

Cavite City, Calabarzon, Philippines beBeeClinicalOperations Full time ₱3,500,000 - ₱6,000,000
Job Overview

As a key clinical operations professional, you will act as the primary point of contact for our clients, ensuring exceptional delivery of our clinical services. Your role will involve case management, maintaining service quality, and overseeing regional clinicians.

Key Responsibilities
  1. Client Management & Reporting (30%)
  • Act as the main clinical point of contact for assigned enterprise clients.
  • Own the delivery and quality of monthly clinical reports and insights.
  • Track SLAs and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Support solutioning for special projects.
Clinical Service Oversight (30%)
  • Ensure clinician rosters are filled and services delivered on time.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
  • Co-develop and localise SOPs for country-specific delivery requirements.
  • Coordinate various teams to refine workflows and client-facing experiences.
Clinician Management & Quality (30%)
  • Be the people manager for assigned onsite or regional clinicians.
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
  • Align clinicians with internal clinical policies, ethics, and SOPs.
  • Provide clinical supervision in group and individual settings.
Cross-Functional Collaboration & Projects (10%)
  • Collaborate with other teams on improvements to service experience and workflows.
  • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
Requirements
  • Masters degree in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Experience managing clinicians, preferably in a B2B, hospital, or EAP setting.

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