Customer Service Representative

1 day ago


Manila, National Capital Region, Philippines beBeeSupport Full time ₱25,000 - ₱50,000

Customer Support Specialist Job Description

About the Role

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key point of contact, you will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy
  • Resolve issues promptly, escalating complex cases to appropriate team members when necessary
  • Maintain and update customer support records, including case notes and resolution status
  • Provide product or service information, ensuring customers have a clear understanding of offerings
  • Collaborate with internal teams to improve support processes and customer experience
Requirements
  • Proven experience in customer service or support roles
  • Strong problem-solving skills and ability to stay calm under pressure
  • Excellent verbal and written communication skills
  • Familiarity with customer support software such as Zendesk, Freshdesk, or similar platforms
  • Ability to work independently, manage time effectively, and meet service-level expectations
Benefits
  • Opportunity to work with a variety of clients across different industries
  • Contribute to enhancing customer satisfaction and loyalty
  • Possibility of flexible work arrangements with opportunities for career growth

If you're ready to make a difference by providing top-tier customer support, apply now.



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