Healthcare Scheduling Coordinator

6 days ago

Dasmariñas, Calabarzon, Philippines beBeeScheduling Full time ₱240,000 - ₱480,000

Ista Personnel Solutions is a dynamic and fast-growing BPO company. We operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking an experienced Scheduling Specialist to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

About the Role:
  • Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
  • Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
  • Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
  • Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time.
  • Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
  • Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
  • Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Key qualifications include 1-2 years experience in scheduling and coordination, preferably within a healthcare or home care service, along with exceptional communication skills, ability to prioritize and multitask, strong attention to detail and organization, and proficiency in Microsoft Office.

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