Data Solutions Expert

1 day ago


Manila, National Capital Region, Philippines beBeeSupport Full time ₱60,000 - ₱75,000
About the Role

The Technical Support Engineer provides expert technical assistance to enterprise accounts. They are responsible for answering technical questions within various deployment environments and assisting with supported LTS upgrades.

Key Responsibilities:
  • Offer support for standard and custom deployments
  • Address break/fix and non-break/fix technical inquiries through ticketing systems
  • Efficiently reproduce reported issues by utilizing tools, identify root causes, and provide solutions
  • Submit SEP and Galaxy bug reports in Jira and feature requests in Aha

A Technical Support Engineer demonstrates an expert degree of proficiency in both SEP and Galaxy, working independently with minimal guidance.

Requirements:
  • At least 5 years of experience in providing technical support
  • Minimum 3 years of experience in Big Data, Docker, Kubernetes, and cloud technologies
  • Big Data (Teradata, Hadoop, Data Lakes, Spark)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
  • SSL/TLS
  • Linux Skills
  • DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash


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