Unlocking Customer Insights Content Strategist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeContent Full time $120,000 - $150,000
Unlocking Customer Insights: A Content Strategist Role

We're seeking a highly skilled content strategist who will develop and implement our content strategy, creating high-impact content that effectively communicates complex AI and customer experience concepts to diverse B2B audiences.

Our mission is to empower organizations worldwide to make better business decisions by refining unstructured customer feedback data with AI. As a key member of our team, you'll create content that enables companies to learn from customer needs, prioritize experiences that matter, and resolve issues in real time.

You'll be our content expert—someone who understands the importance of educating without overwhelming, building trust through clear writing, and transforming complex topics into compelling narratives that resonate with different audiences.

Main Responsibilities:

Strategic Content Creation (70% of your time)

  • Develop thought leadership articles, how-to guides, competitive analyses, and customer stories that demonstrate real business impact.
  • Transform complex concepts into actionable content for executives, brand managers, product managers, and CX professionals.
  • Evolve our content strategy by creating content aligned with real intent, not just keywords. You'll build logical connections between concepts that matter to our business and target audiences, and provide recommendations on adapting our approach.
  • Create relevant content using advanced AI tools while maintaining authentic voice and strategic positioning.

Editorial Excellence & Strategy (30% of your time)

  • Guide freelance writers and occasional contributors to maintain our quality standards.
  • Repurpose long-form content across channels (social, newsletters, gated assets) while adapting tone and depth for each audience.
  • Collaborate with product, marketing, and leadership to ensure content directly supports business goals and customer journeys.
Requirements:

You must have proven content expertise.

  • At least 3 years of experience creating B2B SaaS content that executives actually read and share.
  • A portfolio demonstrating ability to make technical topics accessible without dumbing them down.
  • Experience writing for multiple audiences within the same organization (C-suite, product teams, end users).
  • A track record of creating content that competes for real business topics, not just page ranking and traffic.

Master AI-powered content creation.

  • Advanced proficiency with AI writing tools—this is essential, not optional.
  • Proven ability to create original, strategic content using AI while maintaining quality and authenticity.
  • Understanding of how AI is changing content creation and SEO.
Benefits:

We offer a unique opportunity to work with a talented team and make a real impact on our customers' businesses.

Care about our mission.

  • Genuinely excited about helping organizations build better customer experiences.
  • Want to create content that enables real business impact, not just engagement metrics.

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