Healthcare Experience Specialist

2 days ago


Pasig, National Capital Region, Philippines Hive Health Full time

Hive Health is revolutionizing access to quality, affordable healthcare for millions of Filipinos.

About the Role

As a Customer Success Associate within the Medical Operations team, you will interact with patients to address their concerns and inquiries related to availment of their Hive Health plan benefits.

You will also be involved in identifying avenues for health plan policy improvements and developing enhancements for patient engagement.

This role requires strong communication and problem-solving skills to deliver an extraordinary patient experience.

Responsibilities
  1. Respond to member concerns and support operations during business hours.
  2. Solicit and incorporate customer feedback into product development cycle.
  3. Manage relationships with members and providers.
  4. Support provider network and medical operations as needed.
  5. Develop and communicate customer insights to contribute to Hive's overall strategy for building a differentiated patient experience.


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