Customer Support Specialist

5 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱27,000
Job Description

The primary function of this role is to ensure exceptional customer service by handling verification inquiries, providing support via voice and non-voice channels, and collaborating with internal teams to achieve optimal customer and business outcomes.

This position requires strong communication skills, the ability to work independently, and a dedication to delivering high-quality results. The ideal candidate will be a team player with excellent problem-solving skills and a passion for delivering exceptional customer experiences.

Key responsibilities include:

  • Conducting customer verification inquiries through voice and non-voice channels
  • Responding to customer and supplier verification inquiries (inbound and outbound)
  • Assisting the CSM team with customer vetting, qualification, setup, escalations, and service recovery
  • Completing frontline work activities within agreed timeframes
  • Suggesting cost-effective solutions to improve processes

The successful candidate will have:

  • At least college level education
  • 2-3 years in BPO (handling any accounts)
  • Outbound calls experience preferred
  • At least one year of experience at their most recent company
Required Skills and Qualifications

This role requires a combination of technical, business, and interpersonal skills. The ideal candidate will possess:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in relevant software applications
  • Strong attention to detail and organizational skills
Benefits

As a valued member of our team, you can expect a comprehensive benefits package that includes:

  • Competitive salary package
  • Prime office location with convenient access to amenities
  • HMO coverage with free dependent inclusion
  • Salary Advance Program through our banking partner
  • Unlimited upskilling opportunities through Emapta Academy courses
  • Exclusive Emapta Lifestyle perks
  • Unlimited opportunities for employee referral incentives
  • Standard government and Emapta benefits
  • Total of 20 annual leaves for personal use
  • Mentorship and exposure to global leaders and teams
Why Work With Us?

Join a dynamic team that values camaraderie, excellence, and growth. We offer a stable foundation, international clients, and a work culture focused on collaboration and innovation. You'll have opportunities for personal and professional development in an inclusive environment. Apply now and be part of a like-minded community passionate about making an impact.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service

Industries: Outsourcing and Offshoring Consulting

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