Technical Service Professional

2 days ago

Calamba, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱850,000

A key aspect of our organization is delivering exceptional client experiences while providing access to meaningful work in diverse communities worldwide.

  • We are a global team, united by our desire to connect people with shared values for mutual benefit.
  • We employ numerous team members across various countries and strive to expand our team in the future.

Our core values drive our success:

  • Authenticity: Meaningful connections start with genuine interactions.
  • Curiosity: We do our best work by embracing inquiry and exploration.
  • Dynamism: We grow by remaining adaptable and open to change.
  • Ambitious Vision combined with Operational Excellence: Our success depends on balancing vision with effective execution.
  • Empathy: At the heart of great partnerships, we find compassion and understanding.
Your Role

As a Technical Support Specialist, you will be responsible for interacting with clients to address inquiries and resolve complaints regarding their products and services. You will collaborate with various teams to handle customer needs, providing excellent customer service promptly and professionally.

Why We Want You

We seek impact-driven individuals passionate about helping our organization grow and achieve its Purpose. We expect our team members to become our ultimate partners to success by giving their best efforts, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

Key Responsibilities
  • Compose thoughtful responses to customer requests.
  • Triage incoming requests and identify trends in customer issues to flag for the wider team.
  • Interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Log, manage, and follow up on all customer support tickets.
  • Perform problem-solving tasks, provide answers to product-related questions, and ensure that issues are properly documented, prioritized, tracked, and resolved.
  • Perform ad hoc tasks when requested.
  • Monitor client dashboards and platforms, actively reaching out to customers who need extra support with troubleshooting.
  • Evaluate opportunities for continuous process improvement.
  • Deliver service excellence and maximize customer satisfaction.
Requirements
  • Bachelor's degree in any field.
  • At least 3 years of working experience in Technical Support.
  • Excellent English communication skills.
  • Ability to learn about networks and IT technology.
  • Basic knowledge of cloud-based applications and MS Office applications.
  • Excellent verbal and written communication skills.
  • Aptitude to quickly learn new technology, systems, and applications.
  • Customer orientation and ability to adapt/respond to different types of characters.
Benefits
  • Private Health Insurance
  • Paid Time Off
  • Training & Development

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