IT Technical Assistance Professional

3 days ago

Calamba, Calabarzon, Philippines beBeeSupport Full time $8,000 - $9,000
Job Summary

Our organization is seeking an IT Support Specialist to provide technical assistance remotely. This role requires a high level of proficiency in cloud platforms, scripting, and IT ticketing systems.

Key Responsibilities:
  • Provide support for Microsoft 365 and Google Workspace tenants
  • Troubleshoot issues in QuickBooks Desktop and Online environments
  • Utilize NinjaRMM and ticketing tools to monitor and resolve incidents
  • Create and maintain IT scripts for automation and task optimization
  • Respond to, track, and resolve IT support tickets within defined service level agreements
  • Communicate effectively via Microsoft Teams and maintain high service standards
  • Document troubleshooting steps, resolutions, and common issues for the knowledge base
Requirements:
  • Minimum 2 years of experience in IT support
  • Proficient in troubleshooting Microsoft and Google Workspace issues
  • Hands-on experience with RMM and ticketing systems
  • Basic to intermediate scripting knowledge (PowerShell, Bash, or others)
  • Familiarity with accounting software, especially QuickBooks
  • Strong communication and remote collaboration skills
  • Ability to work night shifts and manage tasks independently

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