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Support Engineer

1 week ago

Pasig, National Capital Region, Philippines Insight Technology Full time

Select how often (in days) to receive an alert.

Pasig, PH

Requisition Number: 98470

Technical Support Escalation Engineer

Location: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Unlock New Opportunities with Insight Enterprise Solutions

We empower organizations to succeed in today's rapidly changing business landscape with our cutting-edge digital innovation, cloud, data center transformation, connected workforce, and supply chain optimization solutions and services.

We prioritize our teammates' growth and well-being, offering all the benefits you expect—health, dental, vision, PTO—plus:

  • Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
  • Hybrid set up (once a week work onsite)
  • Group Life Insurance
  • Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

You'll collaborate with our Cloud Success organization to drive process improvements, enhance client satisfaction, and ensure timely, effective, and professional support according to Service Level Agreements and best practices.

As a Technical Support Escalation Engineer, you'll get to:

  • Develop and implement training programs to address knowledge gaps and enhance team performance.
  • Collaborate with the Cloud Success Team to drive process improvements and enhance client satisfaction.
  • Serve as the escalation point of contact for key clients and resolve complex technical issues.
  • Be AmbITious: Take advantage of our structured career path and accelerate your growth within our organization.

We seek a highly skilled and motivated Technical Support Escalation Engineer with:

  • A bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience
  • At least 3 years of experience in technical support, customer service, or service delivery in a cloud environment
  • Strong knowledge of cloud technologies, such as Microsoft Azure and Microsoft 365
  • Excellent communication, problem-solving, and analytical skills

Discover why Insight is a Great Place to Work and learn more about our culture and values.

  • Received 35+ industry and partner awards in the past year
  • $9.2 billion in revenue
  • 14,000+ engaged teammates
  • Recognized as a Great Place to Work in the year 2022 and 2023
  • $1.4M+ total charitable contributions in 2023 by Insight globally

The position described above provides a summary of some of the job duties required and what it would be like to work at Insight.

About Insight

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.