Operations Manager

1 month ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time

Job Title:

Operations Manager - Healthcare BPO

 

Company Overview:

Gratitude Philippines is a leading healthcare business process outsourcing (BPO) company that provides high-quality services to its clients. We are seeking an experienced Operations Manager to lead our team and drive success in the healthcare industry.

 

Job Description:

The Operations Manager will be responsible for overseeing the daily operations of our customer service team, ensuring that all tasks are completed efficiently and effectively. This includes managing the team's workflow, providing training and coaching, and monitoring performance metrics.

 

Key Responsibilities:

  • Lead a team of 12-20 customer service associates and motivate them to achieve the team's Service Level Agreement (SLA)
  • Consistently achieve all Key Performance Indicators (KPIs) and SLAs set by clients with strict adherence to quality parameters
  • Floorwalk regularly for at least 5 1/2 hours per day to supervise, coordinate, and monitor activities of customer service associates

 

Salary and Benefits:

We offer a competitive salary of PHP 120,000 - PHP 180,000 per month, depending on experience, plus benefits including health insurance, paid time off, and opportunities for professional growth and development.

 

Requirements:

To be successful in this role, you will need:

  • 2-3 years experience in BPO set-up and healthcare
  • Excellent written and oral communication skills
  • Strong knowledge of Excel and other Microsoft tools
  • Open to undergraduates
  • Willingness to work on a night shift
  • Strong organizational, planning, and analytical skills
  • Bachelor's degree in a related field

 

What We Offer:

At Gratitude Philippines, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to helping our employees succeed and reach their full potential.



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