Quality Assurance Director

3 days ago


Manila, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time

We are seeking a seasoned Quality Assurance Director to join our team at Omega Healthcare Management Services Inc. The ideal candidate will have a proven track record of improving delivered quality through process excellence.

About the Role

This is an exciting opportunity for a skilled professional to lead quality improvement initiatives and drive business outcomes. As a Quality Assurance Director, you will be responsible for providing strategic guidance and support to our teams to enhance service delivery.

The successful candidate will have extensive experience in healthcare BPO organizations, with a strong background in quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc. You will also possess excellent leadership skills, with the ability to analyze and improve work processes, build quality culture, and communicate effectively with various stakeholders.

Key Responsibilities
  1. Prioritize and allocate quality improvement projects based on internal and external quality data.
  2. Manage a team of 5-10 SQ TLs spread across different LOBs, providing coaching, guidance, and support to ensure success.
  3. Conduct periodic performance reviews to assess progress made on improvement projects and plan course corrections.
  4. Develop and implement plans for continuous education across the SQ function, enhancing team competence and driving breakthrough results.


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