Customer Service Process Director

2 days ago


Manila, National Capital Region, Philippines Hopper Full time
Customer Service Process Director

This is an exciting opportunity to join our team as a Customer Service Process Director. You will be responsible for streamlining our back office operations, ensuring efficiency, and driving customer satisfaction.

The successful candidate will have extensive experience in project management, leadership, and process reengineering. They will also possess a strong understanding of BPOs, vendor management, and call center structures.

  • Develop and implement process improvements to enhance customer satisfaction and reduce costs.
  • Work closely with the training and quality teams to create an environment of continuous learning.
  • Assist in service level metrics development and analysis.

About Hopper:

We are committed to building the world's best travel products, combining a world-class travel agency with proprietary fintech ancillaries to help users travel better and our partners earn more.



  • Manila, National Capital Region, Philippines Monroe Consulting Group Full time

    As a seasoned professional in the logistics industry, you will bring valuable expertise to the role of Global Customer Service Director at Monroe Consulting Group Philippines.Your primary responsibility will be to lead and manage the customer service team, providing guidance and mentorship to foster a customer-centric culture.You will oversee the day-to-day...


  • Manila, National Capital Region, Philippines INTELASSIST INC. Full time

    About the RoleThe Operations Director is responsible for leading the alignment of customer services, sales, and support with evolving customer needs, technological advancements, and brand identity.They develop and implement strategies, long-range plans, and innovative ideas to enhance customer operations, services, and quality.


  • Manila, National Capital Region, Philippines Dunkin' Donuts Full time

    About Us:Dunkin' Donuts is a global brand with a rich history of serving high-quality coffee and baked goods. As a Customer Service Director, you will be part of a dynamic team that is dedicated to delivering an exceptional customer experience.Your Key Responsibilities:Lead all Service Crew in the effective delivery of the company's service...


  • Manila, National Capital Region, Philippines Regal Rexnord Full time

    About UsRegal Rexnord is a global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion.Our MissionWe are committed to providing high-quality products and services to our customers while promoting a positive work environment and fostering a...

  • Site Director

    2 weeks ago


    Manila, National Capital Region, Philippines NTT Business Process Outsourcing Full time

    With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.A Career at NTT DATA Means:Having...


  • Manila, National Capital Region, Philippines Specialty Lifestyle Concepts, Inc Full time

    Position OverviewThis Sales and Customer Service Director position is responsible for leading daily store operations, managing the store team, and driving sales performance.The successful candidate will have excellent leadership and communication skills, as well as experience in retail management and customer service.Key Responsibilities:Lead and manage...


  • Manila, National Capital Region, Philippines Jollibee Group Full time

    Service Excellence DirectorJollibee Group is seeking a highly experienced Service Excellence Director to drive business growth by developing and implementing service excellence initiatives that enhance customer satisfaction and loyalty.About the RoleThis director will be responsible for leading cross-functional teams in developing programs related to...


  • Manila, National Capital Region, Philippines DME Service Solutions Full time

    Senior Director - Revenue Cycle Management (RCM)Job Posting Title: Senior Director – Revenue Cycle Management (RCM)Location: Remote WorkCountry: PhilippinesAbout DME Serve: Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. Our mission is to develop our...


  • Manila, National Capital Region, Philippines NTT Business Process Outsourcing Full time

    Position Overview:We are looking for an enthusiastic and self-motivated Customer Success Representative to join our team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems, and provide a great experience for our Partners and Borrowers. You'll also oversee and coordinate loan payments.Position:...


  • Manila, National Capital Region, Philippines Infinity Outsourcing Services Full time

    Hospitality Services Director Job SummaryWe are looking for an experienced Hospitality Services Director to join our team at Infinity Outsourcing Services. As a senior member of our management team, you will be responsible for overseeing all aspects of store operations, including customer service, inventory management, and staff development.Key...


  • Manila, National Capital Region, Philippines DME Service Solutions Full time

    About DME Service SolutionsDME Service Solutions is a global call center business process outsourcing service solutions company. We are passionate about business growth, working to understand customers' needs while collaborating to develop solutions.Our mission is to develop our clients' brand value through positive customer experiences, while also helping...


  • Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

    We are a leading financial institution with a global presence, and we are seeking highly skilled individuals to join our team as Customer Service Representatives. Our ideal candidate will have excellent communication skills and be comfortable working in a fast-paced environment.The Customer Solutions Officer role (Service Analyst 1) is an entry-level...


  • Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

    About UsCitigroup Business Process Solutions Pte. Ltd. is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients.


  • Manila, National Capital Region, Philippines 5G-RLMY PHARMALAND INC. Full time

    Healthcare Service Director Job Overview:As a Healthcare Service Director at 5G-RLMY PHARMALAND INC., you will be responsible for leading our healthcare service team, ensuring that we deliver high-quality care to our customers.Key Responsibilities:Develop and implement healthcare service strategies to meet customer needsLead a team of healthcare...


  • Manila, National Capital Region, Philippines InLife Health Care Full time

    Job Summary:We are seeking an experienced HMO Representative to join our team at InLife Health Care. The successful candidate will be responsible for providing exceptional customer service, managing complex utilization management processes, and building strong relationships with key stakeholders in the healthcare industry.Main Responsibilities:Deliver...


  • Manila, National Capital Region, Philippines MicroSourcing Full time

    MicroSourcing is a pioneer and largest offshore provider of managed services in the Philippines, with over 9,000 professionals across 13 delivery centers. We are committed to 100% YOU and fostering an inclusive culture that celebrates diversity and talent.About the RoleThis is an exceptional opportunity to lead a high-performing team of professionals who...


  • Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time

    We are looking for a Transportation Services Director to join our team at Consistent Frozen Solutions Corporation. In this role, you will be responsible for overseeing the daily operations of our transportation department, including managing a team of associates, monitoring customer and third-party trucking compliance, and ensuring timely reporting and...


  • Manila, National Capital Region, Philippines NICE Full time

    Service Delivery DirectorWe are seeking an experienced Service Delivery Director to join our team. The successful candidate will be responsible for leading the service delivery function, providing strategic direction and guidance to ensure delivery of exceptional customer experiences.The role requires strong leadership and technical skills, with a focus on...


  • Manila, National Capital Region, Philippines Atlantis Consulting Full time

    Job Title: Director of IT ServicesAt Atlantis Consulting, we are seeking a highly skilled Director of IT Services to lead our team in delivering high-quality application systems and IT services. This role requires expertise in project planning, resource management, and execution aligned with Software Development Life Cycle (SDLC)...


  • Manila, National Capital Region, Philippines Harmony New Energy Auto Service (Philippines) Ltd. Corp. Full time

    Job DescriptionAs a Sales and Insurance Director at Harmony New Energy Auto Service (Philippines) Ltd. Corp., you will be responsible for overseeing the dealership's finance and insurance operations. Your key responsibilities will include leading the F&I team, managing financial transactions, and ensuring compliance with regulatory requirements.Key...