Dynamic Ecommerce Operations Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeEcommerce Full time ₱5,000,000 - ₱7,500,000
Job Description

We are seeking a highly skilled e-commerce operations specialist to join our team. As a key member of our organization, you will play a critical role in driving business growth and success.

Your primary responsibility will be to lead and streamline operations across customer service, fulfillment, marketing, and product management. You will identify, troubleshoot, and implement technical solutions to optimize workflows and performance.

In addition to your operational expertise, you will leverage deep knowledge of e-commerce software to troubleshoot technical and strategic issues within Shopify, Etsy, and associated apps. You will create flows, campaigns, and segments, analyze email marketing data, and collaborate with the creative department to design emails.

You will also collect and clean operational data to identify trends and patterns, generate insightful reports, and present findings effectively using data visualization tools. Your analytical skills will enable you to evaluate website performance and troubleshoot issues.

Furthermore, you will utilize platforms like Gorgias to deliver outstanding customer service, understand customer grievances, and solve issues with a problem-solving mindset. You will represent the brand and analyze customer feedback to implement improvements and enhance user satisfaction.

You will partner with marketing teams to develop targeted campaigns, optimize email flows, and create high-performing landing pages. You will identify and engage potential influencers and affiliates to expand outreach.

In this role, you will oversee end-to-end fulfillment processes, ensuring efficiency, accuracy, and alignment with quality standards. You will proactively manage inventory and operational workflows to meet customer and business needs.

Lastly, you will foster a culture of excellence, curiosity, and cheerfulness within the team. You will develop onboarding programs and provide continuous training to ensure team members are empowered and aligned with company goals.

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