Salesforce Expert

5 days ago


Manila, National Capital Region, Philippines Capgemini Full time

Capgemini Digital Customer Experience (DCX) is a global service line that helps organizations transform their businesses and serve their customers through digital capabilities. Our team of experts works with clients to embed digital customer experiences into the heart of their organizations, while transforming their future business models and processes.

Responsibilities:
  • We provide best practice advice and recommendations to clients on overall systems architecture and CRM strategy, extending beyond Salesforce.
  • We lead technical requirements gathering or design workshops to derive the envisioned solution along with detailed architecture design and technical specifications.
  • We provide Salesforce architecture design expertise in integrating the Salesforce solution to client's ecosystems.
  • We develop creative solutions that solve our client's business and technical problems, mapping Salesforce features to Business requirements in line with the 80:20 rule.
  • We provide technical governance and risk management during presales and delivery.
  • We lead and facilitate project delivery to define business, functional, and technical requirements.
  • We are capable of defining business processes using CRM & SFDC best practices.
  • We develop data integration, data migration, and DevOps deployment strategies.
  • We provide coaching and establishing standards to development teams during the implementation phase.
  • We prepare demonstrations, orchestrate proof of concepts, and benefit realization.
  • We manage direct reports and mentor junior team members.
  • We engage with clients' stakeholders to understand their needs, provide meaningful solutions, and build strong relationships to be the trusted partner.
  • We perform solution effort sizing and define delivery plans.


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