Salesforce Service Expert

4 days ago


Manila, National Capital Region, Philippines 8X8 PHILIPPINES, INC. Full time

Responsibilities

  • Develop and execute comprehensive Service Cloud strategy aligned with business objectives.
  • Lead the configuration and customization of Salesforce Service Cloud to support complex customer service requirements.
  • Work closely with business stakeholders to gather requirements and understand their needs. Translate business requirements into functional Salesforce specifications, ensuring solutions align with organizational objectives.
  • Document user stories, workflows, and process maps to inform Salesforce configurations and enhancements.

Ideal Profile

  • Degree in BS/BA, MIS or comparable technical degree.
  • Must have Salesforce Service Cloud certification.
  • At least 10+ years of experience as a business systems analyst on the Salesforce platform.


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