Technical Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeEngineer Full time $21,000
Job Opportunity

This is a chance to work with cutting-edge technologies and collaborate with experts in the field.

As a technical support specialist, you will be solving complex problems, troubleshooting Linux systems, and providing expert-level support to customers and peers.

Key Responsibilities:

  • Provide technical assistance via multiple channels.
  • Act as an advocate for internal customers, keeping them informed in a timely manner.
  • Ensure that each support case is handled according to our Service Level Agreement (SLA) and meets the highest standards of customer satisfaction.
  • Contribute to knowledge base articles and maintain existing content to ensure shared knowledge and lessons learned are available to all.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritize tasks to accomplish the most important and urgent objectives first.
  • Stay up-to-date with evolving products and services.
  • Maintain regular communication and information exchange with the team, both locally and remotely.
  • Identify opportunities to improve service delivery.
Requirements:
  • Exceptional academic performance throughout high school and university.
  • Undergraduate degree in a technical field or a compelling narrative about your alternative chosen path. Preferred majors include Computer Science, MIS, Electrical Engineering, etc.
  • Confidence to speak up, exchange feedback, and share ideas without hesitation.
  • Track record of going above expectations to achieve outstanding results.
  • Experience with Linux troubleshooting, including collecting logs and stack traces, fine-tuning by editing configuration files.
  • Knowledge or basic hands-on experience with two or more of the following areas:
    • Linux server administration.
    • Programming fundamentals in any language.
    • Networking concepts.
    • Virtualization/cloud computing.
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing role.
  • Strong written and verbal English communication skills.
  • Appreciative of diversity, polite, and effective in a multi-cultural organization.
  • Result-oriented, with a personal drive to meet commitments.
  • Ability to travel internationally for company events.
Nice-to-have Skills:
  • Experience supporting virtualized environments.
  • Experience with open-source desktop technologies.
  • Active contribution to open-source projects/forum/code.

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