Technical Support Team Leader

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupportManager Full time $120,000 - $160,000
Job Title

We are seeking a highly motivated leader to manage a team of customer support engineers providing inbound break/fix and technical how-to support to our global customer base. As a Support Manager, you will oversee team performance, career development, and maintain the highest standard of customer service.

Key responsibilities include:

  • Oversee a team of 10-12 Customer Support Engineers
  • Monitor and oversee Support quality and SLA adherence; including coaching, CSAT follow up, and any optimizations required to ensure quality
  • Ongoing individualized career development
  • Ensure successful execution of the support customer journey for customers
  • Collaborate with fellow Sales, Product, and Engineering Managers to ensure a high quality of customer service
Requirements
  • Self-starter: Capable of working with limited guidance given time zone differences
  • Ownership: Willing to take ownership to find solutions to and solve problems
  • Grit: Determined and driven to ensure success
  • Collaborative: Capable of working cross functionally to drive alignment and the right success outcomes
  • Curiosity: Desire to learn new technologies in a complex and challenging technical ecosystem
Preferred Qualifications
  • Prior experience working in a technical role
  • Strong management skills with success in career development
  • Highly focused on increasing customer satisfaction and retention
  • Ability to manage multiple initiatives simultaneously in a dynamic, fast-paced work environment
  • Ability to successfully navigate an organization cross-functionally including through barriers to ensure customer satisfaction and success
  • Experience supporting Enterprise and SaaS applications in a 24x7 support environment
  • Excellent written and verbal communication skills in English
Where could this role be based?
  • Singapore
Benefits

As a member of our team, you will have the opportunity to build alongside top talent, empowered to take ownership of your career and drive meaningful change. We offer a competitive total rewards program that includes attractive pay, flexible paid time off, and more.

Our culture is intentional, inclusive, and diverse, driving deep engagement, authentic belonging, and an exceptional experience. We believe that diversity of thought, perspective, background, and experience will enable us to own what we do, drive our success, and empower our team members to show up authentically.

Starburst provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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