Customer Support Professional

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,500 - ₱3,500
Key Role Summary

We are seeking a dedicated and skilled administrator to provide exceptional support services for our aged care and disability clients. This role is critical in ensuring the smooth coordination of services, delivering timely communication, and escalating case management or clinical concerns when necessary.

The ideal candidate will have minimum 3 years of experience in administration and customer service within the aged care or disability sector. They should possess excellent written and verbal English communication skills, strong organisational and time-management skills, and proficiency in Microsoft Office and client management systems.

Key responsibilities include acting as the first point of contact for incoming enquiries, providing day-to-day administrative support to Care Coordinators, and maintaining accurate and up-to-date client records and documentation.

Requirements
  • Minimum 3 years of experience in administration and customer service within the aged care or disability sector.
  • Experience working with Australian clients.
  • Excellent written and verbal English communication skills.
  • Strong organisational and time-management skills with the ability to manage competing priorities.
  • Proficient in Microsoft Office and client management systems.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism.
  • Knowledge of aged care/disability sector regulations, funding (e.g., NDIS, Home Care Packages), and terminology is highly regarded.
Essential Skills and Qualifications

This role requires a high level of organisation, attention to detail, and effective communication skills. The successful candidate will be able to work independently and as part of a team, prioritising tasks, managing multiple projects, and meeting deadlines.

They will also need to demonstrate empathy and understanding in their interactions with clients and families, while maintaining professional boundaries and confidentiality at all times.

Why You'll Love This Role

This role offers a unique opportunity to make a real difference in the lives of our clients, their families, and carers. If you're passionate about delivering exceptional support services and making a positive impact, this could be the perfect fit for you.

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