Real Estate Customer Support Professional

7 days ago


Tanauan, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $80,000
Job Description:
We are seeking a Technical Support Specialist to join our team. This role will primarily support clients in the real estate technology and brokerage sectors. You'll be the front line for client inquiries, handling a mix of phone, email, and live chat support while troubleshooting technical issues and ensuring excellent customer satisfaction.

The ideal candidate will have strong customer-facing experience and the ability to adapt between support channels depending on business needs. They will also be comfortable with structured processes and strict schedule adherence.

This is a fast-paced, metrics-driven role that requires excellence in customer satisfaction, response/wait times, resolution rates, and call/chat handling. The successful candidate will thrive in a structured environment, excel under performance goals, and be eager to grow in a client-facing support role.

Required Skills and Qualifications:
• Strong internet connection (200+ MBPS)
• Previous experience in technical support or customer success
• Experience handling live chat, phone, and email support
• Clear, professional communication skills
• Proven ability to meet KPIs and SLA goals
• Strong situational awareness and problem-solving skills
• Comfort with structured processes and strict schedule adherence

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