Customer Support Professional

7 days ago


Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $60,000

**Role Overview:**

The Customer Support Specialist role is pivotal in delivering exceptional technical and functional support to clients' customers.

Key Responsibilities:

  • Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
  • Maintain up-to-date knowledge of new product features and API integrations.
  • Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identify and implement tools and automation to optimize resource efficiency.
  • Contribute to internal documentation, including support procedures and training materials.

Requirements:

  • Strong communication, analytical skills, and a customer-oriented mindset.
  • Experience in technical support or customer service within banking, fintech, or core banking software.
  • Proficiency in English and MS Excel.


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