Customer Support Professional

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱900,000
Job Overview

You'll provide exceptional support to residents and partners while contributing to platform configuration and internal business operations. The scope is shared across a collaborative team, with tasks designed to be achievable within regular working hours.

The role involves delivering responsive, empathetic support, platform configuration, and internal business support. You'll work closely with the team to ensure seamless delivery of services.

The ideal candidate will have experience in customer support, operations, or success, with excellent written English skills and calm, empathetic problem-solving abilities.

Key Responsibilities
  • Support Operations:
    • Email & ticket support: Acknowledge inquiries within 4 business hours and resolve most within 1–2 days.
    • Bug handling: Identify, document, and track platform issues; follow through to closure.
    • Moderation: Keep communities safe and on-guideline (real-time to 2-hour response window).
    • Smoke testing (pre/post release): Run checks before each release or configuration push.
    • Troubleshooting/impersonation: Reproduce issues, assist users, and close cases within agreed SLAs.
  • Platform Configuration:
    • Community setup: Configure new communities/buildings for onboarding (target: within 2 business days).
    • Content & settings: Update content, conduct light research, and support planning (24–48 hours turnaround).
    • Data import: Upload/migrate resident/property/community data (48–72 hours turnaround).
  • Business Support:
    • MBR support: Draft inputs for Monthly Business Review decks by the 1st of each month.
    • Presentation preparation: Provide data & insights at least 48 hours before presentation timelines.
    Requirements
    • 1–3+ years in customer support, operations, or success (tech/SaaS or community/property platforms a plus)
    • Excellent written English; calm, empathetic problem-solving and clear documentation
    • Comfort with ticketing tools and issue trackers (e.g., helpdesk/Jira-style), and Google Workspace/Excel
    • Basic QA/UAT mindset; able to follow checklists and SLAs precisely
    Benefits

This role offers a collaborative work environment, regular working hours, and a shared workload with defined SLAs. You'll work remotely as part of a PH-based team.

About the Role

This position requires someone who is process-driven, remote-friendly, and comfortable with technology. If you're looking for a challenging and rewarding role, this could be the opportunity for you.

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