Operations Support Specialist

4 days ago

Paranaque City, Calabarzon, Philippines Straive Full time ₱400,000 - ₱600,000 per year

Position Title:
Operation Support Specialist

The Operations Support Specialist supports internal team members and external partners. This role receives and responds to product information, account provisioning, system configuration and adjustment requests related to the Student Information System (SIS) and Learning Management Systems (LMS) used by the Instructional Services department. The Operations Support Specialist supports all functions of the IS Operations team including account provisioning, user rostering, order processing and tracking, customer support, and client billing.

Job Qualifications:

  • Bachelor's degree in a technology related field; or high school diploma with at least a one-year certificate from a college or technical school;
  • Excellent communication
  • Working knowledge of CRM software (NetSuite) and Ticketing software (Zendesk) and Communication via Slack preferred.

Job Responsibilities:

  • Serve as a resource for internal team members.
  • Answer product and system questions and requests.
  • Ascertain needs and resolve problems with customer-focused solutions.
  • Properly address issues or escalate when needed.
  • Process account provisioning and user or enrollment import requests quickly and error-free.
  • Meet team production standards.
  • Maintain a strong knowledge of our products and services.
  • Attend regular training sessions to master new program features and release capabilities.
  • Validate customer workbook quantities, provide status updates & tracking numbers, and serve as a liaison between internal & external customers & company vendors.
  • Generate client usage reports according to criteria specified on reoccurring billing tasks.

  • Operations Specialist

    3 days ago

    Paranaque City, Calabarzon, Philippines xpress Full time ₱216,000 - ₱276,000 per year

    Operations Specialist (Driver Support) – XpressLocation: [Insert Branch] | Full-Time | Onsite, 6-Day Work Week, Rotational ShiftsAbout XpressXpress is a fast-growing TNVS and taxi operator dedicated to providing safe, reliable, and efficient transport solutions across the Philippines. With a fleet capacity of eventually up to 500 vehicles, we combine...

  • Business Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV Global Transport and Logistics Full time ₱350,000 - ₱550,000 per year

    The Business Support Specialist is responsible for managing Control Tower RMT activities and serves as the go-to person for questions related to the rates management process, including uploading all relevant carrier rate sheets into the GPM system. This role is focused on maintaining the highest level of service quality while ensuring that key performance...

  • Business Support Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines DSV Full time ₱104,000 - ₱130,878 per year

    Job Req Number:  99708Time Type: Full Time Position: BSS Control Tower SPE – RMTDepartment / Location:MNL ISSC – Business Support Services Control TowerLine Reporting:Business Support Services CT Team Leader - RMTThe Business Support Specialist is responsible for managing Control Tower RMT activities and serves as the go-to person for questions related...

  • Business Support Specialist

    3 days ago

    Paranaque City, Calabarzon, Philippines DSV Full time $104,000 - $130,878 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 99708Time Type: Full TimePosition:BSS Control Tower SPE – RMTDepartment / Location:MNL ISSC – Business Support Services Control TowerLine...

  • Business Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time ₱600,000 - ₱1,200,000 per year

    Job Req Number: 99708Time Type: Full TimePosition:BSS Control Tower SPE – RMTDepartment / Location:MNL ISSC – Business Support Services Control TowerLine Reporting:Business Support Services CT Team Leader - RMTThe Business Support Specialist is responsible for managing Control Tower RMT activities and serves as the go-to person for questions related to...

  • Senior IT Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines BruntWork Full time ₱350,000 - ₱700,000 per year

    This is a remote position.Job HighlightsContract: Independent ContractorSchedule: 40 hours per week during Arizona time zone business hours, Mon-Friday 9am-6pm Mountain TimeClient Time zone: Arizona Time Zone Client OverviewJoin a thriving wellness and adventure company that has been making a positive impact for over two decades in the beautiful Southwest....

  • Vessel Operations Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines Ocean Network Express Full time ₱30,000 - ₱60,000 per year

    Vessel Operations SpecialistJob Description:The Vessel Operations Supervisor is mainly responsible for ensuring that the daily operational requirements / targets in the following functions are done/met:Timely communication to sustain service integrityTerminal productivity monitoring managementMain Responsibilities:Handles all responsibilities pertaining to...

  • Business Support Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time ₱150,000 - ₱250,000 per year

    Job Req Number: 42628Time Type: Full TimeSummaryThe Business Support Specialist is an entry level role that provides operations support by contacting branch personnel to ensure all shipment information are completely and accurately filled in the system, including maintenance of customer master file database and ensure accuracy and completeness of reports and...

  • Business Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV Full time ₱250,000 - ₱500,000 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 99707Time Type: Full TimePosition:BSS Control Tower Specialist – OSS ImpexDepartment / Location:MNL ISSC - Business Support Services Control TowerLine...

  • Machine Operator

    2 weeks ago

    Paranaque City, Calabarzon, Philippines People Support Labor Service Cooperative Full time ₱96,000 - ₱180,000 per year

    with or without experience in operating machinecollege graduate or at least graduate of vocational course for 2 years in any course or technical degreewilling to work in ParanaqueJob Type: Full-timePay: Php695.00 per dayAbility to commute/relocate:Parañaque City: Reliably commute or planning to relocate before starting work (Required)