Technical Support Specialist

2 days ago

Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱400,000 - ₱600,000
Technical Support Specialist\

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.

As a Technical Support Specialist, you will provide technical assistance and troubleshooting support for various clients across industries. You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • Strong proficiency in English, both written and spoken
  • Previous call center experience and residence within 80km of our office

Job Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Compensation and Benefits:

We offer a competitive compensation package and a variety of benefits to support and reward our team members, including HMO coverage, dental coverage, free meals during training, career growth and learning opportunities, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection, fogging of workplace, employee shuttle services, company retreats and off-site events, and more.

Physical Requirements:

This job operates in a professional office environment, requiring prolonged sitting and use of a computer and telephone headset. May occasionally move about the office to accomplish tasks; may lift up to forty (40) pounds.

Reasonable Accommodation:

We are committed to providing reasonable accommodation when requested by a qualified applicant or employee with a disability. If reasonable accommodation is needed, please contact Human Resources.

Diversity and Equality:

We embrace differences and are committed to a diverse and equal opportunity work environment, considering qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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