Technical Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱30,000 - ₱50,000
Technical Support Specialist

Our team is looking for a skilled and dedicated Technical Support Specialist to join our dynamic group. This is a fantastic opportunity to work with a talented team of professionals who are passionate about delivering exceptional service.


The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. They will be responsible for providing technical support to customers via phone, email, and other channels, resolving complex technical issues, and identifying opportunities for process improvement.


Responsibilities
  • Provide technical support to customers via various communication channels.
  • Resolves complex technical issues in a timely and efficient manner.
  • Identifies opportunities for process improvement and implements changes as needed.
  • Works effectively in a fast-paced environment and meets productivity standards.
  • Communicates effectively with customers and internal stakeholders.

Required Skills and Qualifications
  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic knowledge of computer hardware and software.
  • Excellent customer service skills.

Benefits
  • Opportunity to work with a talented team of professionals.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Chance to make a real difference in the lives of our customers.

Others
  • Must be able to work varied shifts including evenings, weekends, and holidays.
  • Must be able to lift up to 25 pounds.
  • Must be able to sit for long periods of time.

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