IT Support Specialist for Libis Location

4 days ago


Quezon City, National Capital Region, Philippines Blaseek Full time

**Job Summary**

The IT Service Desk Associate role at Blaseek serves as the primary point of contact for IT support, overseeing the IT support system and addressing initial troubleshooting for concerns raised by various business units. This position supports both the Business Systems and Technical Services teams, reporting directly to both team managers.

Key Responsibilities:

User Support:

  • Provide consistent first-line support for users of computer applications.
  • Elevate issues to the respective Business Systems Analyst, Technical Team, or service providers for advanced troubleshooting as needed.

Technical Coordination:

  • Monitor scheduled system jobs and ensure site availability.
  • Handle technical issues with service providers for second-line support.

Ticket Management:

  • Manage manual and automated ticketing systems, ensuring timely response and resolution of all concerns.

System Monitoring:

  • Regularly review system performance and availability.

Why Work with Us?

We are a leading all-natural product retailer in Asia, boasting 29 years of excellence. Our beautiful, pet-friendly office environment offers ample opportunities for growth and development. As part of our team, you can expect:

  • A competitive above-industry compensation package.
  • Continuous learning through on-the-job skill development, mentoring, and training programs.
  • Participation in leadership development initiatives.
  • A high-retention organization where employees love their workplace.

Minimum Qualifications:

  • Bachelor's Degree in an IT-related field (e.g., Engineering, Computer Science, Information Technology).
  • Familiarity with common hardware and software systems in the IT industry.
  • Strong analytical and problem-solving skills, including network administration and troubleshooting.
  • Effective communication skills, flexibility, and a team-oriented mindset.
  • Possess a passion for IT support and problem-solving.
  • Willingness to work onsite in Libis, Quezon City.
  • Preferably a non-smoker.

Estimated Salary Range: PHP 50,000 - 70,000 per month, depending on experience.


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