Process Delivery Specialist – Night Shift Support

1 month ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

Nityo Infotech Job Opportunity

We are seeking a highly skilled Process Delivery Specialist – Night Shift Support to join our team at Nityo Infotech in Eastwood City, Libis QC.

We offer a competitive salary of $45,000 per annum and a hybrid work setup with 3 days of onsite work per week.

Job Description:

As a Process Delivery Specialist – Night Shift Support, you will be responsible for providing exceptional customer service support to policy holders, agents, and new customers through inbound calls.

  • You will receive and respond to customer inquiries, complaints, and provide detailed information about our products.
  • You will conduct research to resolve customer issues and provide alternative solutions.
  • You will create promised solutions or after-call work and escalate unresolved issues outside your scope.
  • You will navigate through a computerized data entry system and manage documentation of all call information according to standard operating procedures.

Key Responsibilities:

  • Responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products.
  • Interact with customers on a daily basis, helping them understand their policies and answer any questions they may have about coverage or claims.
  • Able to handle minor requests like faxing/emailing policy information, sending letters to another address, or confirmation of payments received.
  • Undertakes all compliance and regulatory training in line with company requirements.
  • Accountable in keeping up with process-related learnings/training and meet performance standards set by the business.
Required Skills and Qualifications:
  • College graduate or fresh graduates AND experienced professionals are accepted.
  • Excellent written and verbal communication and interpersonal skills.
  • Knowledge in MS Office applications.
  • Strong customer focus and adaptability to different personality types.
  • Able to work in a multi-shift environment, including holidays.
  • Able to multi-task, set priorities, and manage time effectively.
Benefits:

As a Process Delivery Specialist – Night Shift Support at Nityo Infotech, you will enjoy a competitive salary of $45,000 per annum, a hybrid work setup with 3 days of onsite work per week, and opportunities for career growth and development.



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