Process Delivery Specialist – Night Shift Support
3 days ago
Nityo Infotech Job Opportunity
We are seeking a highly skilled Process Delivery Specialist – Night Shift Support to join our team at Nityo Infotech in Eastwood City, Libis QC.
We offer a competitive salary of $45,000 per annum and a hybrid work setup with 3 days of onsite work per week.
Job Description:As a Process Delivery Specialist – Night Shift Support, you will be responsible for providing exceptional customer service support to policy holders, agents, and new customers through inbound calls.
- You will receive and respond to customer inquiries, complaints, and provide detailed information about our products.
- You will conduct research to resolve customer issues and provide alternative solutions.
- You will create promised solutions or after-call work and escalate unresolved issues outside your scope.
- You will navigate through a computerized data entry system and manage documentation of all call information according to standard operating procedures.
Key Responsibilities:
- Responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products.
- Interact with customers on a daily basis, helping them understand their policies and answer any questions they may have about coverage or claims.
- Able to handle minor requests like faxing/emailing policy information, sending letters to another address, or confirmation of payments received.
- Undertakes all compliance and regulatory training in line with company requirements.
- Accountable in keeping up with process-related learnings/training and meet performance standards set by the business.
- College graduate or fresh graduates AND experienced professionals are accepted.
- Excellent written and verbal communication and interpersonal skills.
- Knowledge in MS Office applications.
- Strong customer focus and adaptability to different personality types.
- Able to work in a multi-shift environment, including holidays.
- Able to multi-task, set priorities, and manage time effectively.
As a Process Delivery Specialist – Night Shift Support at Nityo Infotech, you will enjoy a competitive salary of $45,000 per annum, a hybrid work setup with 3 days of onsite work per week, and opportunities for career growth and development.
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