Customer Service Representative

4 weeks ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

We are looking for a skilled Customer Service Representative to join our team at Nityo Infotech Services Philippines in Eastwood Libis, Quezon City. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

This is a permanent nightshift position that requires strong communication and interpersonal skills. You will work with customers to resolve their queries and concerns in a timely and professional manner.

The ideal candidate should have a college undergraduate degree and 1-2 years of relevant work experience in a call center environment. Knowledge of MS Office applications and ability to work in a multi-shift environment are essential requirements.

We offer a competitive salary of up to PHP 25,000 per month, depending on experience. If you are a fresh graduate, you can expect a starting salary of up to PHP 19,000 per month.

Key Responsibilities
  • Provide exceptional customer service and support through phone, email, or chat channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work effectively in a team environment to achieve sales and customer satisfaction targets
  • Maintain accurate records and reports as required
Requirements
  • College undergraduate degree in any field
  • 1-2 years of relevant work experience in a call center environment
  • Excellent written and verbal communication skills
  • Knowledge of MS Office applications
  • Able to work in a multi-shift environment, including holidays
  • Able to multi-task, set priorities, and manage time effectively

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.



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