Global Hospitality Operations Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCoach Full time $60,000 - $80,000

At Cloudbeds, we're not just building software, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team.

Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 – but we're just getting started.

What You'll Do:

As a 'Whistle for Cloudbeds' Onboarding Coach, you will work with clients on a daily basis to help implement our messaging platform and tailor it to their needs.

Key Responsibilities:

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of Cloudbeds' products and customer needs.
  • Contribute to training materials and stay updated on system changes.
  • Record activities in Salesforce, gather feedback, and share insights for product improvements.

Requirements:

To succeed in this role, you should have:

  • Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • At least 2 years of relevant industry experience in customer-facing roles.
  • Excellent communication skills and empathy towards customers.
  • Strong organizational and proactive skills.
  • Able to empower clients to become self-sufficient during onboarding and beyond.

Nice-to-Have Skills:

  • English, Portuguese, Spanish, Thai, or Tagalog language proficiency.
  • Project Management certification.

Our Culture:

Behind our revolutionary technology is a team redefining what's possible in hospitality. We're a diverse team that speaks 30+ languages, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle.

At Cloudbeds, everyone is welcome. We celebrate diversity and are proud to be an Equal Opportunity Employer.

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