Tech Support Professional

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱250,000 - ₱300,000

About Us

We are a forward-thinking organization dedicated to empowering individuals and small businesses to succeed online.

Our mission is to provide innovative tools that simplify the process of launching and growing an online presence.

  • We foster a culture that values customer-centricity, innovation, and collaboration.
  • We believe in embracing change and complexity, turning challenges into opportunities for growth and progress.

In this role, you will:

  • Provide expert support to customers, troubleshooting technical issues via live chat and tickets.
  • Simplify complex technical issues into actionable steps that customers can follow.
  • Contribute to projects that enhance the customer experience, collaborating with different teams and perspectives.
  • Enhance our AI-powered assistant to deliver smarter, more intuitive support.
  • Stay updated on our products, services, and web hosting technologies to assist customers effectively.
  • Identify and implement improvements to your work, team, and department.

You'll need:

  • Fluent English (C1 or native), written and spoken.
  • Experience in customer support, ideally in tech or SaaS environments, with a track record of delivering exceptional solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts.

Beyond the role:

  • We offer limitless learning opportunities, including 3-week trainings and access to industry-leading resources.
  • You'll enjoy flexibility, with rotating timelines and a home office budget to create a comfortable setup.
  • Your health comes first, with company-provided sick days and recharge leave.
  • We celebrate hard work and milestones with events and gifts.

Join us on our journey to empower individuals and small businesses to succeed online.

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