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Customer Support Team Head

2 weeks ago

Manila, National Capital Region, Philippines Bastion Payment Systems Full time

The Customer Support Team Head will be responsible for leading our customer support team to deliver high-quality technical support and IT services to our clients. As a key member of our Service Desk Management team, you will be responsible for managing our customer support operations and ensuring that our clients receive exceptional service and support.

  • Lead a team of technical support specialists to ensure timely and effective resolution of client IT issues
  • Develop and implement processes to improve the efficiency and effectiveness of our customer support operations
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain relationships with key stakeholders to ensure alignment with business objectives

You should have at least 5 years of experience in a technical support or service desk role, with a proven track record of delivering high-quality results in a fast-paced environment.