
Customer Success Career
23 hours ago
We are seeking a skilled professional to fill the role of Customer Success Specialist.
The ideal candidate will possess 2+ years of experience working in customer service, with a proven track record of achieving personal and team sales quotas/goals.
Responsibilities:
- Manage high volume of customer contacts and communications via phone and email daily.
- Conduct health checks at recurring intervals to gauge product satisfaction and value completion.
- Develop product knowledge to address customer objections intelligently.
- Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'.
- Address customer concerns through appropriate communication channels.
We offer a comprehensive benefits package, including:
- Health Insurance with Dental Coverage.
- Paid Time off.
- Bereavement Leave.
- Life Insurance.
- Group Personal Accident Program.
- Employee Assistance Program.
- Rewards and recognition programs.
- Wellness Incentive Program.
- Learning and Development Programs.
We operate as a Virtual First company, providing equipment and requiring a reliable internet connection and dedicated workspace at home. Occasional attendance at our office is required.
This is an entry-level full-time position in the Human Resources industry.
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