Senior Support Professional

1 day ago

General Santos, Soccsksargen, Philippines beBeeCustomerService Full time ₱18,000 - ₱27,000
Customer Service Representative

This role requires a professional who can provide excellent customer service and support. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries and resolving issues in a timely and efficient manner.

  • Manage cancellations and process refunds or compensation as needed.
  • Assess and implement changes to bookings, including date adjustments, pricing updates, and new bookings.
  • Handle requests for profile updates, ensuring accurate information is reflected in existing bookings.
  • Investigate failed ID checks and update profiles accordingly.
  • Review feedback from service providers and determine necessary follow-up actions.

To excel in this role, you will need:

  • At least 3 years of experience in customer-facing, customer support, or a related field.
  • Autonomy and organization: self-starters who are well-organized and proactive are preferred.
  • Proficiency in English: strong command of written English is essential.
  • Effective communication: comfortable conversing over the phone with internal stakeholders and rarely customers/providers.
  • Emotional intelligence: high ability to empathize with providers and customers, fostering positive relationships and trust in the brand.
  • Technical skills: ideally, some experience with Freshworks or similar systems.
  • Basic spreadsheet skills: familiarity with Excel or Google Sheets is advantageous.
  • Adaptability: able to thrive in a dynamic environment where processes are continuously improved and new approaches are tested.
  • Energy and enthusiasm: bring a fresh, confident, and passionate attitude to the team.
  • Flexibility: ideally, open to a shift-based schedule that includes Saturdays.

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process.

What You'll Get

At our company, we are committed to creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
  • Possibility for leadership responsibilities as the business grows.

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